In this episode, we explore the value of customer satisfaction in the emerging B2B landscape. Join us, as we speak to Karthik Srivatsa, Customer Experience Consultant at Cisco, and discuss the customer journey, the role of Customer Advisory Boards, feedback and product design, and calculating ROI for a B2B CX program. Gain insights on how exceptional customer experiences drive business success.
In this episode, we explore the value of customer satisfaction in the emerging B2B landscape. Join us, as we speak to Karthik Srivatsa, Customer Experience Consultant at Cisco, and discuss the customer journey, the role of Customer Advisory Boards, feedback and product design, and calculating ROI for a B2B CX program. Gain insights on how exceptional customer experiences drive business success.