CX Broadcast
Welcome to The CX Broadcast - the podcast by Zonka Feedback that dives deep into the world of customer experience. We've got a collection of fascinating stories and discussions with CX experts from all over the planet, and we're itching to share them with you! Our lively banter and thought-provoking insights will keep you on the edge of your seat, so get ready for an experience you won't soon forget. Strap on your headphones and get started.
Episodes
4 episodes
How to Create an Awesome Customer Experience with the Right Mix of AI and Human Touch - The CX Broadcast with Maggie Faust, Chief Customer Officer at Loris
In this episode, we explore How to Create an Awesome Customer Experience with the Right Mix of AI and Human Touch. Join us, as we speak to Maggie Faust, Chief Customer Officer at Loris, and discuss Defining an Awesome Customer Experience, Discu...
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Season 1
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Episode 4
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21:00
The Role of Customer Success in Driving Product Adoption
In this episode, we will explore the various strategies and best practices used by customer success teams to help customers better understand and use products effectively. Join us as we speak with Ahaan Pandit, Associate Director of Customer Su...
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Season 1
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Episode 3
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31:37
Value of Customer Satisfaction in the emerging B2B Landscape - The CX Broadcast with Karthik Srivatsa, Customer Experience Consultant at Cisco
In this episode, we explore the value of customer satisfaction in the emerging B2B landscape. Join us, as we speak to Karthik Srivatsa, Customer Experience Consultant at Cisco, and discuss the customer journey, the role of Customer Advisory Boa...
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Season 1
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Episode 2
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33:04
Increasing Customer Retention in Economic Uncertainty - The CX Broadcast with Anubhav Mehrotra, Vice President - Customer Experience at Tata 1MG
In this episode, we uncover how customer expectations have transformed amidst the current economic climate, highlighting new priorities and preferences. We also examine the importance of customer retention, particularly in times of uncertainty,...
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Season 1
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Episode 1
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35:03